More and more, companies are willing to pay for a quality payroll team. The best payroll professionals are qualified, usually with a Certificate IV in Payroll Administration or Diploma of Payroll Management. They show great attention to detail, are accountable and see customer service as a critical part of doing their job well.
Just as important is a desire for continuous learning and improvement, and a proactive desire to add value to their employer by both the payroll process and the use of the data collected in the payroll system. I often see payroll professionals make decisions based on information that is five years old or more, putting their employers at governance and compliance risk.
That is why the best payroll professionals are hard to come by. They already have jobs, their employers recognise their value and they are being actively retained. The top payroll performers are certainly not sitting around looking for jobs on Seek!
How do payroll managers add value to their companies? The best payroll professionals are strategic thinkers who seek to deliver value to a business. For example, one organisation’s payroll department decided to go paperless some years ago. This resulted in documents being scanned an electronically filed, freeing up half a level of office space for a staff café, lounge and meeting rooms. This single strategic decision improved the overall work environment of the business. This only goes to show that payroll teams can make decisions that have a domino effect within organisations. Make sure it’s a positive one.
Ultimately, the people within an organisation’s payroll function need to work in harmony with payroll technology and process. The confluence of these three factors working together can result in an optimised workflow and reduced costs. When was the last time you assessed your payroll function?